{"id":7048,"date":"2026-04-17T06:17:47","date_gmt":"2026-04-17T06:17:47","guid":{"rendered":"https:\/\/www.chasseursdetalents.fr\/?page_id=7048"},"modified":"2026-06-04T06:26:37","modified_gmt":"2026-06-04T06:26:37","slug":"responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont","status":"publish","type":"page","link":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/","title":{"rendered":"Responsable relation usagers et modernisation du service public &#8211; Charenton-le-Pont"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7048\" class=\"elementor elementor-7048\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3be1365 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3be1365\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e0e5a11\" data-id=\"e0e5a11\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ba1aa8 elementor-widget__width-initial e-transform elementor-widget elementor-widget-heading\" data-id=\"9ba1aa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Charenton-le-Pont <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88fe93e elementor-widget elementor-widget-heading\" data-id=\"88fe93e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">UN RESPONSABLE RELATION USAGERS ET MODERNISATION DU SERVICE PUBLIC - (F\/H) <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bbd633b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bbd633b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a5f2c5e\" data-id=\"a5f2c5e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1518361 e-transform e-transform elementor-widget elementor-widget-image\" data-id=\"1518361\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:77,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-scaled.jpeg\" class=\"attachment-full size-full wp-image-7050\" alt=\"\" srcset=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-scaled.jpeg 2560w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-300x169.jpeg 300w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-1024x576.jpeg 1024w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-768x432.jpeg 768w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-1536x864.jpeg 1536w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-2048x1152.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-dffe32d\" data-id=\"dffe32d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a0af12d elementor-widget__width-initial e-transform e-transform elementor-widget elementor-widget-image\" data-id=\"a0af12d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:219,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:182,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:158,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:15,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"624\" src=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-1024x799.png\" class=\"attachment-large size-large wp-image-7051\" alt=\"\" srcset=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-1024x799.png 1024w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-300x234.png 300w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-768x599.png 768w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-1536x1198.png 1536w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-2048x1598.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d143b55 e-transform e-transform elementor-widget elementor-widget-text-editor\" data-id=\"d143b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Bienvenue \u00e0 Charenton-le-Pont!<\/span><\/strong><\/p><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Id\u00e9alement situ\u00e9e aux portes de Paris, Charenton-le-Pont offre un cadre de travail privil\u00e9gi\u00e9, alliant dynamisme urbain et qualit\u00e9 de vie. Directement accessible depuis le 12\u1d49 arrondissement gr\u00e2ce \u00e0 la ligne 8 du m\u00e9tro, et en lisi\u00e8re du Bois de Vincennes, la commune b\u00e9n\u00e9ficie d\u2019un environnement rare en premi\u00e8re couronne, conjuguant proximit\u00e9 imm\u00e9diate avec la capitale et espaces naturels pr\u00e9serv\u00e9s.<\/span><\/p><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Engag\u00e9e dans une dynamique de modernisation de l\u2019action publique, elle valorise les parcours professionnels, encourage la mobilit\u00e9 interne et investit dans le d\u00e9veloppement des comp\u00e9tences, avec une ambition claire : offrir \u00e0 ses administr\u00e9s un service public toujours plus performant, accessible et de qualit\u00e9.<\/span><\/p><p>Dans ce contexte porteur, exigeant et stimulant, Charenton-le-Pont poursuit la transformation de sa<span class=\"Apple-converted-space\">\u00a0 <\/span>politique d\u2019accueil et de relation aux usagers et recrute son\/sa futur(e) <span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">un<\/span> <strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Responsable relation usagers et modernisation du service public<\/span><\/strong><b>,<span class=\"Apple-converted-space\">\u00a0<\/span><\/b> appel\u00e9(e) \u00e0 jouer un r\u00f4le cl\u00e9 dans l\u2019am\u00e9lioration continue du service public rendu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67ba854 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67ba854\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-481abe7\" data-id=\"481abe7\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c1d2c81 elementor-widget elementor-widget-heading\" data-id=\"c1d2c81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enjeux du poste de Responsable relation usagers et modernisation du service public<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46a3380 elementor-widget elementor-widget-text-editor\" data-id=\"46a3380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">La Ville de Charenton-le-Pont engage aujourd\u2019hui la phase op\u00e9rationnelle de transformation de sa relation usager, apr\u00e8s un \u00e9tat des lieux structurant men\u00e9 en lien avec un cabinet en assistance \u00e0 ma\u00eetrise d\u2019\u0153uvre.<\/span><\/p><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Au c\u0153ur de cette dynamique, vous pilotez le d\u00e9ploiement d\u2019un guichet unique multi-canal couvrant des services cl\u00e9s (accueil, enfance, petite enfance, voirie, p\u00f4le famille), avec un impact direct sur la qualit\u00e9 de service rendue aux usagers<\/span><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"> \u00e0 traves le suivi de leurs r\u00e9clamations de fa\u00e7on continue, en mobilisant les outils num\u00e9riques et physiques \u00e0 disposition.<\/span><\/p><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Pour ce faire, vous pilotez la GRU en bin\u00f4me avec une cheffe de projet support informatique nouvellement arriv\u00e9e et une \u00e9quipe de 6 agents d\u2019accueil en cours de constitution.<\/span><\/p><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Inscrit dans le projet de mandat, la GRU constitue un enjeu politique fort, un d\u00e9fi manag\u00e9rial et un levier strat\u00e9gique unique pour am\u00e9liorer la qualit\u00e9 du service public, renforcer le lien entre les administr\u00e9s et les institutions et assurer une accesibilit\u00e9 optimale aux droits et aux services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1a7f3b3\" data-id=\"1a7f3b3\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-452a923 e-transform e-transform e-transform elementor-widget elementor-widget-image\" data-id=\"452a923\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.3,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:21,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewX_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_skewY_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2024\/06\/businesspeople-discussing-digital-tablet-1024x683.jpg\" class=\"attachment-large size-large wp-image-3108\" alt=\"\" srcset=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2024\/06\/businesspeople-discussing-digital-tablet-1024x683.jpg 1024w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2024\/06\/businesspeople-discussing-digital-tablet-300x200.jpg 300w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2024\/06\/businesspeople-discussing-digital-tablet-768x512.jpg 768w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2024\/06\/businesspeople-discussing-digital-tablet-1536x1024.jpg 1536w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2024\/06\/businesspeople-discussing-digital-tablet-2048x1365.jpg 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b269a6d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b269a6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c09a97d\" data-id=\"c09a97d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5495b44 elementor-widget elementor-widget-heading\" data-id=\"5495b44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Cliquez sur la section pour en savoir plus<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab8eea7 elementor-widget elementor-widget-toggle\" data-id=\"ab8eea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1791\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1791\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">IDENTIFICATION DU POSTE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1791\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1791\"><div><table><tbody><tr><td><div><p>Intitul\u00e9 du poste<\/p><\/div><\/td><td><p><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Responsable relation usagers et modernisation du service public<\/span><\/p><\/td><\/tr><tr><td><div><p>Direction<\/p><\/div><\/td><td><div><p>Direction Administrative G\u00e9n\u00e9rale<\/p><\/div><\/td><\/tr><tr><td><div><p>Cadre d\u2019emploi<\/p><\/div><\/td><td><div><p>Attach\u00e9 territorial<\/p><\/div><\/td><\/tr><tr><td><div><p>Cat\u00e9gorie statutaire<\/p><\/div><\/td><td><div><p>Cat\u00e9gorie A<\/p><\/div><\/td><\/tr><tr><td><div><p>Fili\u00e8re<\/p><\/div><\/td><td><div><p>Administrative<\/p><\/div><\/td><\/tr><tr><td><div><p>Positionnement hi\u00e9rarchique<\/p><\/div><\/td><td><div><p>Sous l\u2019autorit\u00e9 de la Responsable de la direction Administation G\u00e9n\u00e9rale<\/p><\/div><\/td><\/tr><tr><td><div><p>Liaisons fonctionnelles<\/p><\/div><\/td><td><div><p>Ensemble des services municipaux, \u00e9lus de proximit\u00e9, partenaires institutionnels<\/p><\/div><\/td><\/tr><tr><td><div><p>Lieu d\u2019exercise<\/p><\/div><\/td><td><div><p>H\u00f4tel de Ville<\/p><\/div><\/td><\/tr><tr><td><div><p>Temps de travail<\/p><\/div><\/td><td><div><p>37h40 hebdomadaires, 16 jours de RTT et 25 jous de cong\u00e9s pay\u00e9s<\/p><\/div><\/td><\/tr><\/tbody><\/table><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1792\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1792\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">MISSIONS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1792\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1792\"><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Pilotage et coordination de la relation usagers<\/span><\/strong><\/p><ul><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Coordonner les canaux de contact usagers : accueil physique, t\u00e9l\u00e9phonique, courriel, plateforme num\u00e9rique et application mobile en lien \u00e9troit avec la cheffe de support informatique<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Accompagner les \u00e9quipes en charge de la relation usagers sur les diff\u00e9rents canaux de contact<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Identifier les parcours usagers \u00e0 travers les outils de pilotage de la GRU mis \u00e0 disposition<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">\u00c9laborer les proc\u00e9dures de traitement des demandes dans la base de connaissances et de r\u00e9clamations en lien avec les services m\u00e9tiers<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Assurer le suivi des d\u00e9lais de r\u00e9ponse et engager des actions correctives en cas de d\u00e9rive<\/span><\/li><li>\u00c9laborer des chartes d\u2019accueil et de service public (d\u00e9lais de r\u00e9ponses, organisation de l\u2019accueil)<\/li><\/ul><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Traitement et suivi des demandes et r\u00e9clamations<\/span><\/strong><\/p><ul><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">R\u00e9ceptionner, qualifier et orienter les sollicitations usagers vers les services comp\u00e9tents<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Assurer le suivi de bout en bout des r\u00e9clamations jusqu&rsquo;\u00e0 leur cl\u00f4ture<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">S\u2019assurer de l\u2019information aux usagers de l&rsquo;avancement de leur dossier dans le respect des engagements de la collectivit\u00e9<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">G\u00e9rer les situations complexes, conflictuelles ou sensibles n\u00e9cessitant une m\u00e9diation<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">R\u00e9diger les r\u00e9ponses institutionnelles (courriers, mails, courriers recommand\u00e9s)<\/span><\/li><\/ul><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Am\u00e9lioration continue et qualit\u00e9 de service<\/span><\/strong><\/p><ul><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Produire des rapports statistiques p\u00e9riodiques : volumes de demandes, cat\u00e9gories, d\u00e9lais, satisfaction<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Identifier les irritants r\u00e9currents et formuler des propositions d&rsquo;am\u00e9lioration aupr\u00e8s des services<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Conduire ou contribuer \u00e0 des enqu\u00eates de satisfaction usagers<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Participer \u00e0 des d\u00e9marches de labellisation qualit\u00e9<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Assurer une veille sur les pratiques et innovations en mati\u00e8re de relation usagers dans les collectivit\u00e9s similaires<\/span><\/li><\/ul><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Transformation num\u00e9rique de la relation usagers<\/span><\/strong><\/p><ul><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Contribuer au d\u00e9ploiement et \u00e0 l&rsquo;am\u00e9lioration des t\u00e9l\u00e9services et du portail usagers<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Accompagner les usagers en situation de fracture num\u00e9rique (m\u00e9diation, accompagnement aux d\u00e9marches)<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Travailler en interface avec la Direction du num\u00e9rique pour l&rsquo;\u00e9volution des outils num\u00e9riques de GRU,dont la cheffe de projet Support Informatique a la charge<\/span><\/li><\/ul><p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Encadrement interne et management transversal<\/span><\/strong><\/p><ul><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Former et sensibiliser les agents du Guichet Unique \u00e0 la culture relation usagers<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Accompagner les agents \u00e0 s\u2019approprier les outils num\u00e9riques gr\u00e2ce \u00e0 l\u2019appui de la cheffe de projet Support Informatique<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Animer des r\u00e9unions inter-services pour fluidifier les circuits de traitement des demandes<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Participer aux projets de r\u00e9organisation de l&rsquo;accueil pendant les travaux du Guichet unique (2027)<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">\u00catre le\/la r\u00e9f\u00e9rent(e) GRU aupr\u00e8s des \u00e9lus et de la Direction G\u00e9n\u00e9rale.<\/span><\/li><\/ul><ul><li style=\"list-style-type: none;\">\u00a0<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1793\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1793\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">PROFIL ET COMP\u00c9TENCES REQUISES<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1793\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1793\"><table cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td colspan=\"2\" valign=\"middle\"><p><b>SAVOIRS (connaissances)<\/b><\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Environnement territorial<\/b><\/p><\/td><td valign=\"middle\"><p>Statut de la FPT, organisation et fonctionnement des collectivit\u00e9s, missions de service public<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Droit des usagers<\/b><\/p><\/td><td valign=\"middle\"><p><span class=\"Apple-converted-space\">\u00a0<\/span>RGPD, accessibilit\u00e9, d\u00e9ontologie du service public<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Outils num\u00e9riques<\/b><\/p><\/td><td valign=\"middle\"><p>Logiciels GRU, t\u00e9l\u00e9services, portails citoyens, outils collaboratifs<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Qualit\u00e9 de service<\/b><\/p><\/td><td valign=\"middle\"><p>M\u00e9thodes d&rsquo;am\u00e9lioration continue, enqu\u00eates de satisfaction, indicateurs de pilotage<span class=\"Apple-converted-space\">\u00a0<\/span><\/p><\/td><\/tr><tr><td colspan=\"2\" valign=\"middle\"><p><b>SAVOIR-FAIRE (comp\u00e9tences op\u00e9rationnelles)<\/b><\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Gestion de la demande<\/b><\/p><\/td><td valign=\"middle\"><p>Qualifier, prioriser, orienter et suivre les demandes et r\u00e9clamations dans les d\u00e9lais impartis<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Communication \u00e9crite et orale<\/b><\/p><\/td><td valign=\"middle\"><p>R\u00e9diger des r\u00e9ponses claires et adapt\u00e9es au public, conduire des entretiens de m\u00e9diation si besoin<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Pilotage et reporting<\/b><\/p><\/td><td valign=\"middle\"><p>Produire des tableaux de bord, analyser les donn\u00e9es, synth\u00e9tiser et rendre compte<span class=\"Apple-converted-space\">\u00a0<\/span><\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Conduite de projet<\/b><\/p><\/td><td valign=\"middle\"><p>Piloter un projet transversal, encadrer une \u00e9quipe d\u00e9di\u00e9e de 6 agents et animer des<span class=\"Apple-converted-space\">\u00a0 <\/span>groupes de travail inter-services<\/p><\/td><\/tr><tr><td colspan=\"2\" valign=\"middle\"><p><b>SAVOIR-\u00caTRE (qualit\u00e9s personnelles)<\/b><\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Sens du service public<\/b><\/p><\/td><td valign=\"middle\"><p>Engagement, bienveillance, \u00e9quit\u00e9 de traitement, respect de la confidentialit\u00e9<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>\u00c9coute et empathie<\/b><\/p><\/td><td valign=\"middle\"><p>Capacit\u00e9 \u00e0 d\u00e9samorcer les tensions, \u00e0 comprendre et reformuler les besoins des usagers<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Rigueur et organisation<\/b><\/p><\/td><td valign=\"middle\"><p>Respect des d\u00e9lais, fiabilit\u00e9 dans le suivi des dossiers, attention port\u00e9e aux d\u00e9tails<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Esprit collaboratif<\/b><\/p><\/td><td valign=\"middle\"><p>Conduite de changement, travail en transversalit\u00e9, capacit\u00e9 \u00e0 f\u00e9d\u00e9rer et \u00e0 cr\u00e9er du lien entre les agents et les<span class=\"Apple-converted-space\">\u00a0 <\/span>services<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Adaptabilit\u00e9<\/b><\/p><\/td><td valign=\"middle\"><p>R\u00e9activit\u00e9 face aux situations impr\u00e9vues, ouverture au changement et aux nouvelles pratiques<\/p><\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1794\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1794\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">FORMATION ET EXP\u00c9RIENCE SOUHAIT\u00c9ES<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1794\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1794\"><ul><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Dipl\u00f4me de niveau Bac+2 minimum , Bac+3\/5 appr\u00e9ci\u00e9<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Exp\u00e9rience significative dans un poste similaire en collectivit\u00e9 ou en administration publique<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Connaissance de l\u2019environnement territorial<\/span><\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Formation priv\u00e9\/public en lien avec la relation usagers, la m\u00e9diation ou la qualit\u00e9 de service :, appr\u00e9ci\u00e9e.<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1795\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1795\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">CONDITIONS D'EXERCICE ET MOYENS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1795\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1795\"><table cellspacing=\"0\" cellpadding=\"0\"><tbody><tr><td valign=\"middle\"><p><b>Particularit\u00e9s<\/b><\/p><\/td><td valign=\"middle\"><p><b>D\u00e9tail<\/b><\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Rythme de travail<\/b><\/p><\/td><td valign=\"middle\"><p>Amplitude horaire d&rsquo;accueil . Pics d&rsquo;activit\u00e9 en p\u00e9riode de campagnes ou d&rsquo;\u00e9v\u00e9nements communaux<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Contraintes<\/b><\/p><\/td><td valign=\"middle\"><p>Gestion de situations conflictuelles, n\u00e9cessit\u00e9 de discr\u00e9tion professionnelle<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>Moyens mis \u00e0 disposition<\/b><\/p><\/td><td valign=\"middle\"><p>Logiciel GRU, poste informatique d\u00e9di\u00e9, t\u00e9l\u00e9phone professionnel, acc\u00e8s aux outils m\u00e9tiers des services<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>D\u00e9placements<\/b><\/p><\/td><td valign=\"middle\"><p>D\u00e9placements ponctuels<span class=\"Apple-converted-space\">\u00a0<\/span><\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>T\u00e9l\u00e9travail<\/b><\/p><\/td><td valign=\"middle\"><p>Possible en partie selon r\u00e8glement de t\u00e9l\u00e9travail de la collectivit\u00e9<span class=\"Apple-converted-space\">\u00a0 <\/span>et \u00e0 l\u2019issue de la stabilisation du Guichet Unique<\/p><\/td><\/tr><tr><td valign=\"middle\"><p><b>R\u00e9mun\u00e9ration<\/b><\/p><\/td><td valign=\"middle\"><ul><li>R\u00e9mun\u00e9ration statutaire + RIFSEEP, avec possibilit\u00e9 de revalorisation salariale tous les deux ans selon l\u2019\u00e9volution de carri\u00e8re<\/li><li><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Fourchette : 2 300\u20ac \u00e0 3 000\u20ac nets avant imp\u00f4t, , incluant le 13\u1d49 mois si la r\u00e9mun\u00e9ration est liss\u00e9e sur l\u2019ann\u00e9e.<\/span><\/li><\/ul><\/td><\/tr><tr><td valign=\"middle\"><p><b>Avantages<\/b><\/p><\/td><td valign=\"middle\"><p>Comit\u00e9 d\u2019\u0153uvres sociales interne avec groupement d\u2019entraide : tarifs pr\u00e9f\u00e9rentiels cin\u00e9ma, sorties, parcs<\/p><p>Restaurant inter-entreprises \u00e0 15 minutes \u00e0 tarif pr\u00e9f\u00e9rentiel (repas \u00e0 5-6\u20ac)<\/p><p>Acc\u00e8s aux \u00e9quipements sportifs de la ville : piscine, th\u00e9\u00e2tre, m\u00e9diath\u00e8que, etc.<\/p><p>\u00c9v\u00e9nements de convivialit\u00e9 : barbecue annuel mai-juin, soir\u00e9e du personnel en fin d\u2019ann\u00e9e<\/p><p>S\u00e9minaire annuel pour les cadres sur diff\u00e9rentes th\u00e9matiques<\/p><p>Politique de formation active et ouverture \u00e0 la mobilit\u00e9 interne<\/p><p>Localisation id\u00e9ale : m\u00e9tro ligne 8<\/p><\/td><\/tr><\/tbody><\/table><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1796\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1796\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">INDICATEURS DE PERFORMANCE<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1796\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1796\"><ul><li>Taux de r\u00e9solution des r\u00e9clamations dans les d\u00e9lais engag\u00e9s (objectif : \u2265 90 %)<\/li><li>D\u00e9lai moyen de traitement des demandes (objectif : \u2264 5 jours ouvr\u00e9s)<\/li><li>Taux de satisfaction des usagers (enqu\u00eates p\u00e9riodiques \u2013 objectif : \u2265 85 %)<\/li><li>Nombre de d\u00e9marches d\u00e9mat\u00e9rialis\u00e9es d\u00e9ploy\u00e9es sur la p\u00e9riode<\/li><li>Taux de r\u00e9solution au premier contact<span class=\"Apple-converted-space\">\u00a0<\/span><\/li><li>Nombre d&rsquo;agents form\u00e9s \u00e0 la culture relation usagers par an<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1797\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1797\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><svg class=\"e-font-icon-svg e-fas-caret-right\" viewBox=\"0 0 192 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M0 384.662V127.338c0-17.818 21.543-26.741 34.142-14.142l128.662 128.662c7.81 7.81 7.81 20.474 0 28.284L34.142 398.804C21.543 411.404 0 402.48 0 384.662z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><svg class=\"elementor-toggle-icon-opened e-font-icon-svg e-fas-caret-up\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M288.662 352H31.338c-17.818 0-26.741-21.543-14.142-34.142l128.662-128.662c7.81-7.81 20.474-7.81 28.284 0l128.662 128.662c12.6 12.599 3.676 34.142-14.142 34.142z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">CONTACT <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1797\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1797\"><div><p>Merci d\u2019adresser votre candidature (CV et lettre de motivation) \u00e0 :\u00a0<\/p><\/div><p><strong style=\"font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); letter-spacing: var( --e-global-typography-text-letter-spacing ); word-spacing: var( --e-global-typography-text-word-spacing );\"><span class=\"OYPEnA font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Vincent NOISETTE<\/span><\/span><\/strong><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><span class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-none text-strikethrough-none\">Consultant recrutement<\/span><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><a class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-underline text-strikethrough-none\" draggable=\"false\" href=\"tel:0783807425\" target=\"_blank\" rel=\"noopener\">07 83 80 74 25<\/a><\/p><p class=\"cvGsUA direction-ltr align-start para-style-body\"><a class=\"a_GcMg font-feature-liga-off font-feature-clig-off font-feature-calt-off text-decoration-underline text-strikethrough-none\" draggable=\"false\" href=\"mailto:vincent.noisette@chasseursdetalents.fr\" target=\"_blank\" rel=\"noopener\">vincent.noisette@chasseursdetalents.fr<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1f919f2 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"1f919f2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4539e7d e-transform elementor-widget__width-initial e-transform elementor-widget elementor-widget-image\" data-id=\"4539e7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_scale_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.4,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_tablet&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_rotateZ_effect_mobile&quot;:{&quot;unit&quot;:&quot;deg&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_scale_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"624\" src=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-1024x799.png\" class=\"attachment-large size-large wp-image-7051\" alt=\"\" srcset=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-1024x799.png 1024w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-300x234.png 300w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-768x599.png 768w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-1536x1198.png 1536w, https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/Logo_Charenton_Pont.svg-2048x1598.png 2048w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0634d2a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0634d2a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a2b4391\" data-id=\"a2b4391\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aff9921 elementor-widget elementor-widget-heading\" data-id=\"aff9921\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POSTULER <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e7dfa4 elementor-widget elementor-widget-heading\" data-id=\"3e7dfa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un(e) Responsable relation usagers et modernisation du service public - (F\/H)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b6a048 elementor-widget__width-initial elementor-widget elementor-widget-html\" data-id=\"0b6a048\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n    <iframe\n      id=\"JotFormIFrame-261061744012344\"\n      title=\"Chef de projet Gestion de la Relation Usager- Charenton-le-Pont\u00a0\"\n      onload=\"window.parent.scrollTo(0,0)\"\n      allowtransparency=\"true\"\n      allow=\"geolocation; microphone; camera; fullscreen; payment\"\n      src=\"https:\/\/form.jotform.com\/261061744012344\"\n      frameborder=\"0\"\n      style=\"min-width:100%;max-width:100%;height:1300px;border:none;\"\n      scrolling=\"no\"\n    >\n    <\/iframe>\n    <script src='https:\/\/cdn.jotfor.ms\/s\/umd\/latest\/for-form-embed-handler.js'><\/script>\n    <script>window.jotformEmbedHandler(\"iframe[id='JotFormIFrame-261061744012344']\", \"https:\/\/form.jotform.com\/\")<\/script>\n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Charenton-le-Pont UN RESPONSABLE RELATION USAGERS ET MODERNISATION DU SERVICE PUBLIC &#8211; (F\/H) Bienvenue \u00e0 Charenton-le-Pont! Id\u00e9alement situ\u00e9e aux portes de Paris, Charenton-le-Pont offre un cadre de travail privil\u00e9gi\u00e9, alliant dynamisme urbain et qualit\u00e9 de vie. Directement accessible depuis le 12\u1d49 arrondissement gr\u00e2ce \u00e0 la ligne 8 du m\u00e9tro, et en lisi\u00e8re du Bois de Vincennes, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7048","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Responsable relation usagers et modernisation du service public - Charenton-le-Pont - Chasseurs de talents<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Responsable relation usagers et modernisation du service public - Charenton-le-Pont - Chasseurs de talents\" \/>\n<meta property=\"og:description\" content=\"Charenton-le-Pont UN RESPONSABLE RELATION USAGERS ET MODERNISATION DU SERVICE PUBLIC &#8211; (F\/H) Bienvenue \u00e0 Charenton-le-Pont! Id\u00e9alement situ\u00e9e aux portes de Paris, Charenton-le-Pont offre un cadre de travail privil\u00e9gi\u00e9, alliant dynamisme urbain et qualit\u00e9 de vie. Directement accessible depuis le 12\u1d49 arrondissement gr\u00e2ce \u00e0 la ligne 8 du m\u00e9tro, et en lisi\u00e8re du Bois de Vincennes, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/\" \/>\n<meta property=\"og:site_name\" content=\"Chasseurs de talents\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-04T06:26:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-scaled.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1440\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/\",\"url\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/\",\"name\":\"Responsable relation usagers et modernisation du service public - Charenton-le-Pont - Chasseurs de talents\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/chanteron-le-pont-1-scaled.jpeg\",\"datePublished\":\"2026-04-17T06:17:47+00:00\",\"dateModified\":\"2026-06-04T06:26:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/chanteron-le-pont-1-scaled.jpeg\",\"contentUrl\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/wp-content\\\/uploads\\\/2026\\\/04\\\/chanteron-le-pont-1-scaled.jpeg\",\"width\":2560,\"height\":1440},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/index.php\\\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Responsable relation usagers et modernisation du service public &#8211; Charenton-le-Pont\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/#website\",\"url\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/\",\"name\":\"Chasseurs de talents\",\"description\":\"Cabinet de recrutement pour cadres dirigeants du secteur public\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/#organization\",\"name\":\"Chasseurs de talents\",\"url\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Capture_d_ecran_2023-11-17_a_10.40.58-removebg-preview.png\",\"contentUrl\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/wp-content\\\/uploads\\\/2023\\\/11\\\/Capture_d_ecran_2023-11-17_a_10.40.58-removebg-preview.png\",\"width\":486,\"height\":166,\"caption\":\"Chasseurs de talents\"},\"image\":{\"@id\":\"https:\\\/\\\/www.chasseursdetalents.fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Responsable relation usagers et modernisation du service public - Charenton-le-Pont - Chasseurs de talents","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/","og_locale":"fr_FR","og_type":"article","og_title":"Responsable relation usagers et modernisation du service public - Charenton-le-Pont - Chasseurs de talents","og_description":"Charenton-le-Pont UN RESPONSABLE RELATION USAGERS ET MODERNISATION DU SERVICE PUBLIC &#8211; (F\/H) Bienvenue \u00e0 Charenton-le-Pont! Id\u00e9alement situ\u00e9e aux portes de Paris, Charenton-le-Pont offre un cadre de travail privil\u00e9gi\u00e9, alliant dynamisme urbain et qualit\u00e9 de vie. Directement accessible depuis le 12\u1d49 arrondissement gr\u00e2ce \u00e0 la ligne 8 du m\u00e9tro, et en lisi\u00e8re du Bois de Vincennes, [&hellip;]","og_url":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/","og_site_name":"Chasseurs de talents","article_modified_time":"2026-06-04T06:26:37+00:00","og_image":[{"width":2560,"height":1440,"url":"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-scaled.jpeg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/","url":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/","name":"Responsable relation usagers et modernisation du service public - Charenton-le-Pont - Chasseurs de talents","isPartOf":{"@id":"https:\/\/www.chasseursdetalents.fr\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/#primaryimage"},"image":{"@id":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/#primaryimage"},"thumbnailUrl":"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-scaled.jpeg","datePublished":"2026-04-17T06:17:47+00:00","dateModified":"2026-06-04T06:26:37+00:00","breadcrumb":{"@id":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/#primaryimage","url":"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-scaled.jpeg","contentUrl":"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2026\/04\/chanteron-le-pont-1-scaled.jpeg","width":2560,"height":1440},{"@type":"BreadcrumbList","@id":"https:\/\/www.chasseursdetalents.fr\/index.php\/responsable-relation-usagers-et-modernisation-du-service-public-charenton-le-pont\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.chasseursdetalents.fr\/"},{"@type":"ListItem","position":2,"name":"Responsable relation usagers et modernisation du service public &#8211; Charenton-le-Pont"}]},{"@type":"WebSite","@id":"https:\/\/www.chasseursdetalents.fr\/#website","url":"https:\/\/www.chasseursdetalents.fr\/","name":"Chasseurs de talents","description":"Cabinet de recrutement pour cadres dirigeants du secteur public","publisher":{"@id":"https:\/\/www.chasseursdetalents.fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.chasseursdetalents.fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/www.chasseursdetalents.fr\/#organization","name":"Chasseurs de talents","url":"https:\/\/www.chasseursdetalents.fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.chasseursdetalents.fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2023\/11\/Capture_d_ecran_2023-11-17_a_10.40.58-removebg-preview.png","contentUrl":"https:\/\/www.chasseursdetalents.fr\/wp-content\/uploads\/2023\/11\/Capture_d_ecran_2023-11-17_a_10.40.58-removebg-preview.png","width":486,"height":166,"caption":"Chasseurs de talents"},"image":{"@id":"https:\/\/www.chasseursdetalents.fr\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/pages\/7048","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/comments?post=7048"}],"version-history":[{"count":23,"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/pages\/7048\/revisions"}],"predecessor-version":[{"id":7293,"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/pages\/7048\/revisions\/7293"}],"wp:attachment":[{"href":"https:\/\/www.chasseursdetalents.fr\/index.php\/wp-json\/wp\/v2\/media?parent=7048"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}